The name Grosvenor has been around for many years now, with the brand having become a well established and respected top casino. Due to this respect, various players flock to the the site everyday, interested in learning what types of games and bonuses are on offer. But as we all know, with many new casinos being released every month or so, it can be hard to know whether seasoned companies are just as good. To find out for sure, we’re going to review the full ins and outs of this label, to see how well it fares.
Company Background
Seeing as how Grosvenor is a UK friendly, and based, online casino, it makes sense that their operators are from the United Kingdom also. The Rank Group, a fairly well known gambling company, has found a secure place in the industry since roughly 2006. That level of experience, combined with the various software already mentioned, delivers a first rate playthrough for all customers.
Another important piece of information worth knowing is that of the license, of which there happens to be two; many casinos have more than one nowadays. There’s the UK Gambling Commission license, and then there’s one from Alderney. We’d like to inform you about the restricted territories of this particular brand, but we couldn’t find that information listed on the website. Our best piece of advice would be to contact customer support if you’re desperate to know which countries are allowed and which aren’t.
Promotions
If you’re ready to look at the promotions, there’s quite a few in circulation at this time, two of which are aimed at new gamers. These both consist of receiving L20 in bonus monies, however one is for when you deposit some real cash, and the other is simply for becoming a registered member. To be rewarded simply for joining, without the need of money being exchanged, is quite rare, so we can’t emphasis the value of this reward enough. Seeing has how this deposit bonus is so low, the one you pay for that is, you only have a wagering requirement of 5x.
Even though there’s live casino exclusives and weekend bonuses, we’re wanting to know more about the loyalty scheme of this brand. This is because there appears to be two separate levels of VIP, with one based on Play Points. Once you’re a customer, you receive a card that links to your profile, which then allows you to collect points whenever you play Grosvenor’s titles. However, as good as this is, it’s nothing like the Black Card, a luxury status that you need to contact the team about before being accepted. This is the creme de la creme of VIP clubs, so make sure to check it out.
Software
As this is a long standing casino, having been launched in 2007, it makes sense that the selection provided is substantial. Not only are customers given the option to join and play for real, or play for fun, but they also have various types of activities to try out. We’d be inclined to say that Grosvenor have tailored their experience a lot more than other, newer casinos have, and so age sometimes really is a factor to take into account. And newer doesn’t always mean better.
Among the many slots and table games is Live Casino, a virtual reality game that allows you to play in real time, with live hosts walking you through the activities. Even though there’s less choice when it comes to this VR option, that isn’t to say that the gameplay standards have been reduced. As you might have already guessed, only registered players can play this type of game, with the Playtech, Microgaming, and NetEnt titles being exceptions to that rule.
Banking
Moving away from gaming providers like Playtech, we’re going to look at the money side of everything; after all, real cash is what makes online casinos thrive. Although Grosvenor doesn’t have a dedicated banking section, it does have a brief window of details listed at the bottom of every page. This information only provides the bare minimum, such as the payment methods used, but at least it helps you identify which options are allowed.
At this time there’s only seven different means of payment, with a split between credit cards and ewallets, including that of VISA and PayPal. If you wish to know more, it’s best searching the Terms and Conditions, there you’ll note that there’s a withdrawal limit of L15,000, with larger sums requiring the need to contact support. We couldn’t locate any further information, aside from the fact that only Euros and British Pound Sterling are allowed as currencies.
Contact
In regards to contacting support for help, there’s an easy to access Help page found at the top and bottom of the screen. Not only can you call a local, physical Grosvenor casino, but you can call a mainline number as well for more general enquiries. And should that not be suited to you, there’s also email support, live chat, and a postbox number if you wish to write as well.
When we tested the systems out, we found the live chat to be the quickest, as you would expect, however the response time to emails was only a few hours. What is more, the services are open 24 hours a day, every day of the week, which is always good for night owl gamers and weekend customers.
Conclusion
Before we started reviewing this site thoroughly, we expected good things due to the age of the brand and the experience the owners have, and we wasn’t disappointed. Grosvenor is every bit an elegant casino, designed for all gamers to savour the luxury of online gaming, with a touch of class embedded in every aspect of the platform. This high regard from us would mean that we’d recommend this Playtech focused casino again and again, even despite the odd con here and there.